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FAQs
Orders & Purchases
Do I need to create an account to place an order?
Do I need to create an account to place an order?
No. You can place an order as a guest. However, creating an account allows you to track orders faster and manage your information easily.
What should I do if my order is delayed?
What should I do if my order is delayed?
If your order hasn’t arrived within the estimated delivery timeframe, please contact our support team. We’ll investigate and assist you promptly.
How long does order processing take?
How long does order processing take?
Orders are processed within 1–2 business days after payment confirmation.
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
Orders can only be changed or canceled before they are shipped. Once the order has been dispatched, changes or cancellations are no longer possible.
When will my order be delivered?
When will my order be delivered?
The estimated delivery time is 8–12 business days after processing. Delivery times may vary depending on your location and carrier conditions.
Will I receive an order confirmation?
Will I receive an order confirmation?
Yes. Once your order is placed successfully, you will receive an order confirmation email with your order details.
How do I place an order?
How do I place an order?
Simply browse our store, select your desired product, add it to your cart, and proceed to checkout. Follow the on-screen steps to complete your purchase securely.
What payment methods do you accept?
What payment methods do you accept?
We accept secure online payment methods, including major debit and credit cards, and other trusted payment options available at checkout.
Is my payment information safe?
Is my payment information safe?
Yes. All payments are processed through secure, encrypted payment gateways. We do not store or have access to your full payment details.
Do you ship internationally?
Do you ship internationally?
Yes. While we are based in the United States, we ship to customers worldwide.
Returns & Exchange
How do I start a return?
How do I start a return?
Please contact our customer support team within 30 days of delivery at contact@wiktra.com with your order number and reason for return. We’ll guide you through the next steps.
What is your return policy?
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unused and in original condition. Please review our Return & Refund Policy for full details.
How long does it take to receive a refund?
How long does it take to receive a refund?
Once your return is approved, refunds are processed within 5 business days. Your bank or payment provider may take additional time to reflect the refund.
Do I need approval before returning an item?
Do I need approval before returning an item?
Yes. All returns require approval and a Return Merchandise Authorization (RMA) to ensure proper processing.
Who pays for return shipping?
Who pays for return shipping?
Return shipping costs are the customer’s responsibility unless the return is due to a defective, damaged, or incorrect item sent by us.
How can I contact support for returns or exchanges?
How can I contact support for returns or exchanges?
Our support team is always happy to help:
📧 Email: contact@wiktra.com
💬 WhatsApp: +1 646-914-8629
Shipping & Tracking
How can I track my order?
How can I track my order?
Once your order has been shipped, you will receive a tracking number by email. You can use this tracking number to follow your shipment online.
How can I track my order?
How can I track my order?
Once your order ships, we’ll send you a tracking number by email. Tracking updates may take up to 48 hours to appear.
